Your business has taken all the strides to adapt to the modern age. It’s been equipped with social media profiles, an email marketing campaign – all the digital marketing bells and whistles.
But it turns out, there’s one thing you didn’t prepare for when committing to the age of the internet.
What is it? Negative online reviews.
These dreaded comments on social media profiles and Yelp pages can come as a nasty shock and a bit of an emotional blow. But how can you deal with them properly so the bad reviews left by the occasional dissatisfied customer can be more than a bad start to the day?
For 6 of our top tips on staying positive in the face of negative online reviews, keep reading!
1. Remember, You Can’t Please Everyone
When it comes to dealing with negative reviews from customers, it’s absolutely necessary that you recognize that there’s never been a business or organization that hasn’t gotten a bad review. You may take those negative words personally but you’re far from the first to do so.
With over 7.6 billion humans on the face of the earth, there’s bound to be one who’s having a bad day. There’s bound to be another who had unrealistic expectations, and another who caught your employees on an off day.
It’s unrealistic to expect to please everyone every day. One bad review doesn’t mean the end of your business – it just means someone felt they had something to say. Read it and accept the feedback, then move forward!
2. Know That Bad Reviews Aren’t Always Indicative of Your Quality
Remember that moody customer we mentioned? The one who had an awful day where everything kept going wrong, then your website was slow to load or their order took a bit long to fill and it just pushed them over the edge?
Their bad day isn’t always indicative of the quality of your business overall. So, don’t think it is!
Chances are, for each negative review you’ve gotten, there are two or three or ten good ones to match it. You probably have hordes of customers who come through your doors or inbox who feel totally satisfied with their experience.
But it turns out, there’s one thing you didn’t prepare for when committing to the age of the internet.
What is it? Negative online reviews.
These dreaded comments on social media profiles and Yelp pages can come as a nasty shock and a bit of an emotional blow. But how can you deal with them properly so the bad reviews left by the occasional dissatisfied customer can be more than a bad start to the day?
For 6 of our top tips on staying positive in the face of negative online reviews, keep reading!
1. Remember, You Can’t Please Everyone
When it comes to dealing with negative reviews from customers, it’s absolutely necessary that you recognize that there’s never been a business or organization that hasn’t gotten a bad review. You may take those negative words personally but you’re far from the first to do so.
With over 7.6 billion humans on the face of the earth, there’s bound to be one who’s having a bad day. There’s bound to be another who had unrealistic expectations, and another who caught your employees on an off day.
It’s unrealistic to expect to please everyone every day. One bad review doesn’t mean the end of your business – it just means someone felt they had something to say. Read it and accept the feedback, then move forward!
2. Know That Bad Reviews Aren’t Always Indicative of Your Quality
Remember that moody customer we mentioned? The one who had an awful day where everything kept going wrong, then your website was slow to load or their order took a bit long to fill and it just pushed them over the edge?
Their bad day isn’t always indicative of the quality of your business overall. So, don’t think it is!
Chances are, for each negative review you’ve gotten, there are two or three or ten good ones to match it. You probably have hordes of customers who come through your doors or inbox who feel totally satisfied with their experience.
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